Cadence Bank Amphitheatre Rules
Cadence Bank Amphitheatre At Chastain Park is devoted to providing a safe and fun outdoor music experience for all of their guests. Before attending a show at Cadence Bank Amphitheatre, you should check the venue’s policies to avoid issues upon entry. Some rules vary between shows, so we recommend checking your tickets for more specific information. Here are the basic venue policies:
If you have any specific questions not covered below, please call Live Nation at 800-653-8000 and mention you are calling about Cadence Bank Amphitheatre At Chastain Park. Alternatively, as the information shown here may be subject to change you can view the latest and most up to date policies direct at Live Nation here.
Age Restrictions
All shows at Cadence Bank Amphitheatre are open to all ages, so you can bring your kids along to any show you attend. However, every guest, regardless of age, must have a ticket.
Photography Policies
Cadence Bank Amphitheatre does not permit professional photography unless you have a valid media pass. Camera phones, disposable cameras, and small digital cameras are allowed. Professional cameras with detachable lenses are not allowed. If the camera lens zooms more than one inch, the venue will consider it a professional camera. Some events and artists do not permit cameras of any kind, so please be sure to read your ticketed event description for details. You may call Live Nation at 800-653-8000 if you need clarification.
Be sure to keep your flash off during the show to avoid issues. Flash photography can disturb other guests and the performers.
Accessibility Policy
To help ensure that everyone can enjoy events equally, the staff at Cadence Bank Amphitheatre At Chastain Park offer the following ADA-compliant measures.
Seating
ADA seating is available. You can call 404-233-2227 for assistance. There are accessible seating options at every price range but all ADA seating is available on a first-come-first-served basis. ADA seating may not be available on the day of the event, so please be sure to order early.
Day of Show Parking
Accessible Parking is located on Elliott Galloway Way. These parking spaces are free and on a first-come, first-served basis.
Accessible Stations
An usher and head ushers can assist you. Please contact them for any help you need.
Unexpected Needs
If you have had an injury or illness that prevents you from using the original seat you purchased, the venue strongly recommends requesting an exchange through www.livenation.com. The venue cannot guarantee they will be able to seat you. Please remember that accessible seating permits for the guest with the accessible need and one companion.
Interpreter Requests
Please contact 404-233-2227 at least 2 weeks before your ticketed event if you need interpreter services. An usher will introduce you to your interpreter when you arrive. There is no extra charge for these services.
Accommodations
All venue bathrooms, concession stands, and merchandise stands are accessible.
Alcohol Policy
Cadence Bank Amphitheatre At Chastain Park At Chastain Park offers alcoholic beverages for purchase during events. Some events allow you to bring your food and beverages into the venue and any purchase of alcohol requires a valid and current Driver’s License or State ID. You will be required to show your ID every time you purchase alcohol. Please refer to your upcoming ticketed event description for more details.
Animal/Pet Policy
Service animals are permitted inside the venue during events. Only registered working animals are permitted.
Arrival Policy
Showtimes may require guests to arrive on time. Any special events will start at the time on the event description or your ticket and Cadence Bank Amphitheatre At Chastain Park recommends that guests arrive no later than 45 minutes before their ticketed event time. At the event hosts’ discretion, late arrivals may be asked to wait outside of the venue until an appropriate break period. You may call 800-653-8000 for more information
Bag Policy
Event staff reserves the right to inspect any bags for inspection. Guests have the right to refuse searches and event staff reserve the right to deny entry. Any prohibited items may be returned to your vehicle.
Banner/Sign Policy
Signs and banners brought into the venue may not be larger than 8.5 x 11. This size is the size of a standard sheet of paper. Larger signs are not allowed to prevent blocking the view of the show for other guests. Signs may also not be inappropriate in nature or a distraction to the artist.
Cancellation Policy
Cancellations only occur in the event of severe weather, artist cancellation, or an act of God. Local media will be notified as soon as such cancellations occur with information about possible rescheduling. You may contact Live Nation to request information about refunds at the point of purchase at 800-653-8000.
Children Policy
Every show at Cadence Bank Amphitheatre at Chastain Park is all-ages appropriate. All children, regardless of age, require their tickets. If your child is disruptive or disturbs guest enjoyment of the event, the event staff reserves the right to expel you from the venue.
Lost and Found Policy
Lost an item at an event? You can ask event staff for help with finding the lost and found service. You can also call 404-233-2227 after the show. Please be prepared to leave your full name, contact information, and a detailed description of your lost item. Cadence Bank Amphitheatre At Chastain Park does not claim responsibility for your lost possessions.
Prohibited Items
There are two types of events offered at the venue: Table/Cooler events and Non-Table/Cooler events. These events have different prohibited items as described below. Please refer to the event description for more details on which applies to your upcoming ticketed event. You may also call 800-653-8000 for help.
Prohibited at Non-Table/Cooler Events and Shows
» Coolers
» Large bags or backpacks
» Lawn chairs
» Weapons of any kind
» Go-Pros, drones, professional cameras, I-Pads
» Alcohol
» Illegal drugs
» Glass containers or cans
» Laser pointers
» Animals (except service animals
» Fireworks
» Strollers
» Signs larger than 8.5″ x 11″
» Other items vary on a show-by-show basis.
Prohibited at Table/Cooler Events and Shows
» Open flames
» Glassware
» Lawn chairs
» Liquor bottles larger than 375 ml or one pint
» Weapons
» Go-Pros, drones, professional cameras, I-Pads
» Illegal drugs
» Large bags or backpacks
» Laser pointers
» Animals (except service animals)
» Fireworks
» Strollers
» Signs larger than 8.5″ x 11″
» All items are subject to change at the venue’s discretion without prior notification. Please call the venue ahead of your show with any questions.
You cannot bring food or alcohol to non-table setup events. However, you may bring liquor bottles during table and cooler setup events, but they must be smaller than 375 ml. Keep in mind that prohibited items may change between shows, so you should call the venue if you have any questions to be absolutely sure.
Food and Beverages
You can bring food and beverages to the table and cooler events. Each person can bring a cooler that’s 23” long and 16” deep or smaller, which will be searched at the gate.
You may also bring wine, beer, or spirits, but your liquor bottle must meet the above specifications. If you’re in orchestra seating, you may bring a TV tray if it’s 23” x 16” or smaller. With table and cooler setup events, you can bring candles with covered flames, plastic cutlery, and plastic cups to accommodate your meal.
If you’re attending a non-table setup show, you cannot bring food or alcohol. However, you may bring beach towels or blankets for more comfortable seating and one sealed liter-sized water bottle per person. You can purchase additional food or beverages from the concession stands inside the venue.
Payment Options
Cadence Bank Amphitheatre is a cash-free venue that only accepts contactless payment methods. Be sure to prepare accordingly to purchase your preferred refreshments or merch onsite. The venue accepts the following payment methods:
» Visa
» Mastercard
» Discover
» American Express
You’ll find the merch booths by Gates 1 and 4. You can also find multiple bars and refreshment stations throughout the venue.
Gate Times
Cadence Bank Amphitheatre gates usually open 60 to 90 minutes before the show starts. You can find your exact gate and show times by viewing the concert schedule on your ticket. Be sure to arrive early to secure parking and find your seat.